If you order before 3pm (UK Time) your order will be despatched the same day where at all possible 2.. If you live within the UK, it should arrive within 1 or 2 days in most cases, but can of course take longer. Deliveries to non UK destinations will typically take 3 to 10 days 2. .
We always aim to deliver your order within the specified times but it is not possible for us to guarantee delivery dates since these are ultimately beyond our control. It is possible that factors such as delays in payment processing, fraud screening, weather conditions and courier issues could delay your order. We will try our very best though!
Please be sure to provide full address information (including any business name) to prevent delays or problems with deliveries.
1. We are committed to despatching items as quickly as possible (subject to stock) but weekends and holidays are of course excepted. In some circumstances despite very best efforts, we may not manage same day. Please note that payments must be fully cleared before goods will be released, so payment by e-cheque for instance will delay an order considerably. 2. Depending upon destination overseas deliveries can, in some circumstances, take up to 3 weeks as this depends on the local courier involved as well as customs' procedures
Delivery Upgrades
UK orders may have the option to upgrade delivery to a faster, "Next Working Day" or "weekend" service such as Royal Mail Special Delivery (guaranteed), or other courier such as DPD 1. Please note that Saturday deliveries are at the discretion of the local Royal Mail delivery office, unless a Saturday Delivery is selected and paid for. We subsidise the costs for a delivery upgrade and we cannot refund the costs in the unlikely event that any courier does not deliver on time for whatever reason.
1. 'Next working day' means the next working day after despatch. If you place an order on a weekend, or a holiday, your order will of course take longer to arrive as we are not there to despatch it until the next working day.
DPD Courier
If you provide us with a mobile phone number and you choose DPD, you will be able to receive text alerts about your delivery. DPD has the added advantage of usually being able to provide a ONE HOUR DELIVERY WINDOW (UK Only), so you don't have to wait around all day. On the day of delivery, DPD's new 'Follow My Parcel' option enables you to see exactly where the van is and in many cases narrow your delivery slot down to a mere FIFTEEN MINUTES - it's a really great service! Please note that whilst DPD deliveries are NOT GUARANTEED, in the majority of cases they are on time. We subsidise the costs for a delivery upgrade and we cannot refund the costs in the unlikely event that DPD does not deliver on time for whatever reason.
Will I need to sign for my delivery?
Some deliveries may require a signature from the courier so you may need to be available to accept delivery in person. If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery and giving contact details for the courier company. Please note that we will send to the address that you provide but we cannot be responsible for who receives it there (i.e. shared mail environments) - it is the buyers responsibility to provide a secure address.
What happens if my order is damaged, or not delivered by the courier?
If something goes wrong with your delivery then we will help - but we need to follow the guidelines below to be able to do this.
In the event that the courier delivers a damaged or open package, please notify the courier (if face to face) or in any case, please photograph the damaged item/packaging and contact us within 1 working day of the delivery.
Normal UK deliveries will typically take 1 to 5 days to arrive however in some circumstances they may take longer. In line with courier guidelines, we will not consider an item as missing until at least 10 working days have passed and in some cases (overseas deliveries, holidays, or exceptional times) it may be up to 15 working days at our sole discretion. Overseas may be longer.
If an item could not be delivered because the recipient was not available to sign for the item (where required), then this is not considered as missing. If an item is returned to us for this reason, then any postage paid is not refundable.
Customs or import charges (Overseas Orders):
The customer is responsible for any import charges or duties that may apply. If an item is returned to us by customs, then we will provide a refund but the refund will be less any charges incurred by us, e.g. postage. If an item is seized by customs this will be the customers responsibility to take up with the relevent customs authority involved. We will try to help wherever possible.
Which countries do we sell to?
Many international destinations have introduced very strict restrictions on Lithium batteries and e-Liquid. For this reason we now only deliver to UK destinations.
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