I haven't received the despatch email...If your order was placed before 3pm (UK Time), then you should usually receive the despatch confirmation on the same day. In any case, you should always hear from us within 24 hours (except on weekends and holidays).
HOTMAIL/LIVE/AOL users! Check your junk/Spam folder if you do not receive a reply.
Our telephone number can be found on order related emails.