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Terms & Conditions

Please be sure to read the following information before placing an order - by placing an order, you will be deemed to have read and accepted these terms and conditions. You will be asked

Switching to Electronic Smoking
Electronic cigarettes are intended for use by smokers, aged 18 plus - they should not be used by non-smokers, children, women who are pregnant or breastfeeding, or people with or at risk of; heart disease, high blood pressure, hypertension, diabetes, or who are taking medication for depression or asthma or other conditions. Before changing to electronic cigarettes we recommend that you contact your GP/Doctor for advice.

Age Verification
We are both morally and legally required to ensure that we do not sell electronic cigarettes to anyone under the age of 18. We require users to acknowledge that they are at least 18 years of age when creating an account. Additionally, by placing an order with us, users also consent to their data being used by our partner service - VerifyMyAge - to verify this information. Sometimes this process happens automatically however at other times VerifyMyAge may send you SMS and/or Email messages to support the verification process.
Despatch and Delivery
Please be sure to read our information on despatch and deliveries, which can be found here;

Please be sure to read our information on returns, which can be found here;

Website terms of use and privacy policy
Please be sure to read the website terms of use and privacy policy, which can be found at the following links;

All our sizes and measurements are as accurate as possible but slight variations may occur. Colours may not be exact due to reproduction limitations and resolution settings of your computer.
No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing

Discount Vouchers
We may provide or offer discounts and vouchers in various forms which will generally be valid against most products. Some products may be excluded from discounts. An item that is excluded from such discounts will be marked / highlighted as such after being added to the shopping bag/basket. We reserve the right to withdraw a voucher at any time. Vouchers cannot be exchanged for cash.

Devices and batteries have a 30 day warranty unless otherwise specified. Batteries should only be charged using the recommended USB charger plugged into a USB enabled device such as a computer. We do not recommend using USB enabled wall plugs with an output of over 500mah and you should never leave batteries unattended whilst charging - overnight charges are also not recommended as the average full charge a battery requires  is less than 3 hours. Clearomisers/cartomisers/atomisers are consumables and can fail very quickly if used with no liquid and cannot therefore be returned once placed into device and used. We aim to be as fair as we possibly can and if we are able to provide an extended warranty on some items (e.g. because we get the same from our supplier), then we will do our best. Some items may have a manufacturer warranty only and this will be outlined in the product description. All clearance items have a limited, maximum 14 day warranty.

All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by Vapour Room or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder's rights.

All designs, text, graphics and their selection and arrangement on this website are the copyright of Vapour Room, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Vapour Room, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.

Legal bit
All our consumer contracts are governed by English law and shall fall under the Exclusive Jurisdiction of the Courts of England and Wales.
The contract between us shall be governed by the laws of England and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract. Until your credit or debit card has been charged for the sale of our products and we then accept the offer, no contract will exist or apply between us. We reserve the right to decline and refund an order without giving a reason. Goods will not be released until all funds have fully cleared into our account.

Changes to our terms and conditions
We reserve the right to change the terms and conditions at any time. You should review this information on a regular basis since you will be deemed to have agreed to them by placing an order. If you do not agree to any portion of these terms and conditions then you should not place an order.

We want you to be entirely happy with our service. If you have feedback we would love to hear from you. Please use the feedback form on the contact page.